1. Introduction
Welcome to the official website of Al Darwish Jewellery.
Al Darwish Jewellery is a distinguished luxury jewellery house based in the State of Qatar, dedicated to exceptional craftsmanship, timeless design, and ethical business practices. We curate an exclusive portfolio of renowned international jewellery brands alongside exceptional collections that celebrate artistry, heritage, and innovation.
These Terms & Conditions, Privacy Policy and Website Policies govern your access to and use of this website, our products and our services. By accessing this website, placing an order or using our services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with any provision, please discontinue the use of this website.
2. Company Information
Al Darwish Jewellery
Musheireb, Doha, State of Qatar
Email: info@aldarwishjewellery.com
Telephone: +974 4418 8033
Website: www.aldarwishjewellery.com
3. Website Use
By using this website, you agree to:
- Use the website only for lawful purposes.
- Provide accurate and complete information.
- Respect all applicable laws and regulations.
- Refrain from attempting unauthorized access to our systems.
- Not interfere with the operation or security of the website.
- Not copy or reproduce any website content without written permission.
Al Darwish Jewellery reserves the right to suspend or terminate access where misuse is identified.
4. Eligibility
You confirm that you are at least eighteen (18) years of age or are using this website under the supervision of a parent or legal guardian who accepts these Terms on your behalf.
5. Products & Product Information
Every jewellery piece is carefully inspected before sale.
As our collections contain natural diamonds, gemstones, pearls and precious metals, slight variations in colour, weight, texture, shape and natural inclusions are characteristics of these materials and shall not be considered defects.
Product photographs are intended for illustration purposes only. Colours, proportions and finishes may appear differently depending on photography, lighting, monitor settings and handcrafted manufacturing techniques.
All products remain subject to availability. Certain unique, bespoke or limited-edition pieces may become unavailable without prior notice.
6. Authenticity Guarantee
Al Darwish Jewellery guarantees that every product sold through its official boutiques and website is authentic.
Where applicable, some products are supplied with original certificates, authenticity documents and manufacturer warranties issued by the respective brands.
7. Pricing
Prices displayed are in Qatari Riyals (QAR), unless otherwise stated.
Prices may change without prior notice.
If a pricing error occurs due to technical or human error, Al Darwish Jewellery reserves the right to refuse or cancel the affected order.
Applicable taxes, customs duties and import charges remain the responsibility of the customer where required.
8. Orders
Submission of an order constitutes an offer to purchase and does not guarantee acceptance.
Al Darwish Jewellery reserves the right to:
- Accept or reject any order.
- Cancel suspicious or fraudulent transactions.
- Request identity verification.
- Refuse orders because of inventory shortages or pricing errors.
Orders are confirmed only after successful payment authorization and issuance of an official order confirmation.
9. Payments
Payments are processed securely through authorised payment providers.
Al Darwish Jewellery does not store debit or credit card information.
All payment transactions are encrypted using recognised industry security standards.
10. Shipping & Delivery
Delivery is available within Qatar and selected international destinations.
Delivery estimates are provided for guidance only.
Al Darwish Jewellery shall not be responsible for delays arising from:
- Courier delays
- Customs clearance
- Government restrictions
- Public holidays
- Force majeure events
Ownership transfers to the customer upon successful delivery.
Customers are requested to inspect all deliveries immediately and notify us promptly of any visible damage.
11. Returns, Exchanges & Repairs
Exchange Policy
Products may be exchanged within seven (7) days from purchase.
Items must:
- Be unused.
- Be returned with original packaging.
- Include the original invoice.
- Include all certificates and accessories.
Only one exchange is permitted per purchase.
Exchanges remain subject to stock availability and management approval following inspection.
Customized, engraved, special-order or promotional products are not eligible unless required by applicable law.
Repairs
Manufacturing defects reported within fourteen (14) days may qualify for complimentary repair following inspection.
Repair quotations are estimates only.
Should additional damage be identified during inspection, additional charges may apply.
Repair completion times vary depending on complexity.
Refunds
Refunds are generally not available except where required by law or expressly approved by Al Darwish Jewellery.
Approved refunds are processed through the original payment method.
12. Warranty
Al Darwish Jewellery warrants its products against genuine manufacturing defects.
The warranty excludes:
- Normal wear and tear
- Misuse
- Negligence
- Chemical exposure
- Stone loss caused by accidental impact
- Unauthorized repairs
- Accidental damage
This warranty is non-transferable and applies only to the original purchaser unless otherwise stated.
13. Jewellery Care
Customers are encouraged to:
- Store jewellery separately.
- Avoid perfumes, lotions and chemicals.
- Remove jewellery before swimming or exercising.
- Clean jewellery using an appropriate polishing cloth.
- Arrange periodic professional inspections.
